PicText
Support
The questions people ask most. If yours is not here, write to contact@goudri.com and you will get a reply.
Getting help
Write to contact@goudri.com. Every message is read, and you will get an answer.
It helps to say what you were doing, which tool you were using, your phone model and your iOS version. Please do not send a private document unless you want us to look at it.
Credits and PicText Pro
PicText comes with one credit, given once, so you can try it on any tool before you decide: one picture read, one picture translated, one answer, one PDF read, or one document created. In PDF to Text, Enhance on a page costs one more credit, and a page is never charged twice. Nothing is spent when a result fails, comes back empty, or you cancel it. The credit is not refilled, and installing the app again does not give another.
PicText Pro then unlocks every tool without limits, weekly or yearly, at a price shown in your own currency inside the app. Pro starts the moment you subscribe; there is no trial period. The subscription page has the whole of it.
Manage or cancel a subscription
A subscription renews automatically, so cancel at least 24 hours before the end of the period to stop the next charge. Cancelling keeps Pro working until the period you already paid for ends.
- In PicText: Settings, then Manage subscription. It opens Apple's own account page, the only place a plan can be changed.
- On your phone: the Settings app, your name at the top, then Subscriptions, then PicText.
Restore a purchase
New phone, or installed the app again? Sign in with the same Apple ID that bought the subscription, then tap Restore purchases in Settings or on the Pro screen.
If Pro does not come back, make sure you are signed in with the Apple ID that bought it, that the subscription is still active under your name in the Settings app, and that the phone has a connection. Still stuck? Write to contact@goudri.com.
Refunds
Apple takes the payment, so Apple handles refunds. Ask for one at reportaproblem.apple.com, signed in with the Apple ID that made the purchase.
Your privacy choices
They are all in Settings, Privacy.
- Save history: keep recent results on this phone, or not.
- Clear history: delete every saved result.
- Share usage data: which tools get used, never what is in your pictures. Off until you turn it on.
- Share crash reports: tell us when the app stops working. Off until you turn it on.
- Delete collected data: remove what has been shared from this phone.
The privacy policy says what leaves your phone and what stays on it.
Tips for a better result
- Fill the frame with the page, and keep the phone parallel to it.
- Use even light, and avoid glare on glossy paper.
- Crop to the page, so nothing around it is included.
- For a very dense page, take one column or one section at a time.
Results are made by automated systems, and they do make mistakes. Check anything important against the page itself, especially medical, legal, financial or safety information.
Languages
Translate offers more than 100 languages to translate into. The app itself speaks more than 30 languages and follows the one you choose in Settings. What a page is written in does not have to match either of them.
Contact
Write to contact@goudri.com about anything: a problem, a question, or a tool you wish the app had.
Also worth a look: the subscription page, the privacy policy and the terms and conditions.